Refund policy

Exchange, Return & Refund Policy

At Planet Walk, we want you to be satisfied with your purchase. This policy explains the conditions under which products can be exchanged, returned, or refunded.

1. Return and Exchange Window

You may raise a return or exchange request within 7 days from the date of delivery.

Requests raised after 7 days may not be accepted unless required under applicable law for defective, damaged, wrong, or misrepresented products.

2. Product Eligibility

To be eligible for return or exchange, the product must be:

• Unused
• Unwashed
• Undamaged
• In original condition
• With original tags, labels, invoice, accessories, and packaging intact
• Free from stains, scratches, smell, sole marks, wear marks, or alteration

Footwear must be tried only on a clean indoor surface.

3. Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange:

• Used, worn, washed, altered, or damaged products
• Products without original packaging, tags, labels, invoice, or accessories
• Products damaged due to misuse, rough handling, improper care, or external factors
• Products returned after the return/exchange window
• Free gifts, promotional items, or bundled items not returned with the main product
• Customized, made-to-order, or special-order products, if any
• Products purchased during clearance/final sale, unless defective, damaged, or wrongly delivered

4. Return or Exchange Due to Size/Fit Issue

For size or fit issues, customers may request an exchange subject to:

• Product condition approval
• Reverse pickup serviceability
• Availability of requested size
• One-time exchange limit per order

If the requested size is unavailable, Planet Walk may offer store credit, refund, or another suitable resolution as per eligibility.

5. Return Due to Wrong, Damaged, Defective or Missing Product

If you receive a wrong, damaged, defective, or incomplete product, please contact us within 48 hours of delivery with:

• Order ID
• Clear photos/videos of the product
• Photos of the packaging
• Unboxing video, if available
• Description of the issue

After verification, Planet Walk will provide a replacement, exchange, refund, or other suitable resolution.

No reverse shipping or deduction will be charged for verified wrong, damaged, defective, or missing product cases caused by Planet Walk or the courier partner.

6. How to Raise a Return or Exchange Request

To raise a request:

1. Log in to your Planet Walk account, if available
2. Go to your order section and select the eligible item
3. Choose return or exchange reason
4. Submit the request

Alternatively, contact us at fastcubelifestyle@gmail.com or 9458272570 with your order details.

Our team may ask for photos, videos, packaging details, or other information to verify the request.

7. Reverse Pickup

Reverse pickup will be arranged where courier service is available.

If reverse pickup is not available for your pin code, you may be requested to self-ship the product to our warehouse. In eligible cases, reasonable self-shipping reimbursement may be provided after verification, subject to prior approval from Planet Walk.

8. Quality Check

All returned products will undergo a quality check after reaching our warehouse.

Return, exchange, or refund will be approved only if the product meets the eligibility conditions.

If the product fails quality check:

• Return/exchange/refund may be rejected
• The product may be shipped back to the customer
• Re-shipping charges may be payable by the customer in advance

Planet Walk’s quality check decision shall be final, subject to applicable law.

9. Refund Timeline

Once the returned product is received and approved after quality check, refund will be initiated within 7–10 working days.

The time taken for the amount to reflect in your account may depend on your bank, payment provider, card issuer, UPI provider, or payment gateway.

10. Refund Method

Refunds will be processed as follows:

• Prepaid orders: Refund to original payment method or store credit, as applicable
• COD orders: Refund to customer’s bank account/UPI details provided during refund processing or store credit, as applicable
• Store credit/coupon refunds: Issued as a coupon or credit note with validity as mentioned

Planet Walk may request bank details, UPI ID, or identity verification for COD refunds.

11. Deductions and Charges

For customer preference returns, such as size issue, fit issue, change of mind, or product no longer needed, Planet Walk may deduct applicable reverse logistics, COD handling, or convenience charges if already disclosed or applicable.

No such deduction will be made in verified cases of wrong, damaged, defective, or missing product caused by Planet Walk.

Suggested website display line:
Reverse pickup/convenience charge of up to ₹150 may be deducted for customer preference returns. This charge will not apply to verified wrong, damaged, or defective product cases.

12. One-Time Return/Exchange

A return or exchange request may be allowed only once per order/item.

Products received in exchange may not be eligible for further exchange or return, unless defective, damaged, or wrongly delivered.

13. Refund Rejection

Refund may be rejected if:

• Product is used, worn, washed, damaged, or altered
• Product is returned without original packaging, tags, or accessories
• Product does not match the item shipped by Planet Walk
• Issue is caused by customer misuse or mishandling
• Request is raised outside the eligible window
• Fraud, abuse, or policy misuse is suspected

14. Sale and Clearance Products

Products purchased during sales, clearance, promotional campaigns, or special offers may have limited eligibility for returns or exchanges.

Final sale items are not eligible for return or exchange unless defective, damaged, or wrongly delivered.

15. Contact for Returns and Refunds

For return, exchange, or refund support, contact:

Planet Walk Customer Care
Email: planetwalkcare@gmail.com
Phone: 9634106567
Working Hours: mon-fri 10 am to 6 pm