Terms of service

Terms and Conditions

Welcome to Planet Walk. These Terms and Conditions govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms and Conditions, along with our Privacy Policy, Shipping Policy, Cancellation Policy, and Exchange, Return & Refund Policy.

1. Brand and Ownership

The website is owned and operated by [Legal Entity Name].

All references to “Planet Walk,” “we,” “us,” or “our” refer to Fastcube Lifestyle Pvt Ltd.

Legal Entity Name: Fastcube Lifestyle Pvt Ltd
Registered Address: Khasra no 804(1-15), Mundka Village Mundka Kiradi Maitree Marg, Mundka, Delhi, North West Delhi-110041
Email: fastcubelifestyle@gmail.com
Phone: 9458272570
GSTIN: 07AAGCF0280J1ZO

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding contract under applicable Indian law.

If you are using the website on behalf of another person or entity, you confirm that you are authorized to do so.

3. Products and Information

We make reasonable efforts to display product information, pricing, colors, sizes, images, availability, and descriptions accurately.

However:

  • Product colors may slightly vary due to screen settings or lighting
  • Size and fit may vary depending on product style and foot shape
  • Product availability may change without notice
  • Minor variations in design, finish, packaging, or labeling may occur

Planet Walk reserves the right to correct errors, update product information, or cancel orders affected by incorrect information, pricing errors, or technical issues.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees and are inclusive or exclusive of taxes as shown at checkout.

We accept payments through available payment methods such as UPI, cards, net banking, wallets, payment gateways, and COD where available.

An order is confirmed only after successful payment authorization or COD verification, as applicable.

5. Order Acceptance

Placing an order does not automatically mean the order has been accepted.

Planet Walk reserves the right to accept, reject, cancel, or limit any order due to:

  • Product unavailability
  • Payment failure
  • Pricing or listing error
  • Suspicious or fraudulent activity
  • Incorrect or incomplete address
  • Bulk buying or resale suspicion
  • Operational or courier limitations

If a prepaid order is cancelled by Planet Walk, the eligible amount will be refunded.

6. Shipping, Delivery and Risk

Shipping and delivery are governed by our Shipping Policy.

Risk of loss or damage passes to the customer once the product is delivered to the shipping address provided by the customer or accepted by the customer/representative at the delivery location.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Exchange, Return & Refund Policy.

Planet Walk reserves the right to reject return/exchange/refund requests if the product fails quality check, is used, damaged, altered, washed, missing tags, missing packaging, or returned outside the eligible window.

8. Offers, Discounts and Coupons

Offers, discounts, coupons, store credits, promotional codes, and sale benefits are subject to specific terms and validity.

Planet Walk reserves the right to modify, pause, cancel, or withdraw any offer without prior notice.

Discounts cannot be clubbed unless specifically mentioned.

9. User Account

You are responsible for maintaining the confidentiality of your account details, login credentials, OTPs, and passwords.

You agree to provide accurate and updated information. Planet Walk will not be responsible for loss or delay caused by incorrect account, address, contact, or payment details.

10. Prohibited Use

You agree not to use the website for:

  • Fraudulent or unlawful activity
  • Resale or bulk purchase without written approval
  • Misuse of offers, coupons, returns, COD, or refunds
  • Uploading harmful, abusive, defamatory, or unlawful content
  • Attempting to hack, disrupt, copy, scrape, or damage the website
  • Infringing Planet Walk’s intellectual property rights

11. Intellectual Property

All content on the website, including brand name, logo, images, product photographs, designs, text, graphics, banners, videos, and layout, belongs to Planet Walk or its licensors.

You may not copy, reproduce, modify, distribute, or commercially use any content without written permission from Planet Walk.

12. Reviews and User Content

If you submit reviews, photos, videos, feedback, or comments, you allow Planet Walk to use, display, reproduce, edit, publish, or share such content for business, marketing, and promotional purposes.

You confirm that such content is genuine, lawful, and does not violate any third-party rights.

13. Third-Party Links and Services

Our website may contain links or integrations with third-party platforms such as payment gateways, logistics partners, analytics tools, social media platforms, or advertising networks.

Planet Walk is not responsible for the content, policies, security, or practices of third-party websites or services.

14. Limitation of Liability

To the maximum extent permitted by law, Planet Walk shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product purchase, delivery delay, failed transaction, or third-party service failure.

Our liability, where legally established, shall be limited to the amount paid by the customer for the specific product in question.

15. Force Majeure

Planet Walk shall not be liable for delay or failure due to events beyond reasonable control, including natural disasters, strikes, lockdowns, epidemics, courier disruption, government restrictions, cyberattacks, payment gateway failures, or supply chain issues.

16. Grievance Redressal

For complaints or grievances, please contact:

Customer Care:
Email: planetwalkcare@gmail.com
Phone: 9634106567

Grievance Officer:
Name: Chirag Sethi
Designation: Co-Founder
Email: planetwalkcare@gmail.com
Phone: 9634106567

We aim to acknowledge complaints within 48 hours and resolve them within one month from receipt, as per applicable e-commerce guidelines.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Subject to applicable consumer protection laws, disputes shall be subject to the jurisdiction of the courts at New Delhi, India.

18. Updates to Terms

Planet Walk may update these Terms and Conditions from time to time. Updated terms will be posted on this page. Continued use of the website means you accept the updated terms.