Shipping policy
Shipping Policy
At Planet Walk, we work with reliable logistics partners to deliver your orders safely and on time across serviceable pin codes in India.
1. Order Processing Time
Orders are usually processed within 24–48 working hours after successful order confirmation and payment verification.
During sale events, new launches, festivals, public holidays, or high order volume periods, processing may take longer.
2. Shipping Timeline
After dispatch, orders are usually delivered within:
- 3–7 working days for metro and major cities
- 5–10 working days for remote or non-metro locations
Delivery timelines may vary depending on courier availability, customer location, weather, public holidays, operational issues, or force majeure events.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Planet Walk may offer free shipping, prepaid discounts, COD availability, or promotional shipping benefits from time to time. These offers may be changed, paused, or withdrawn at Planet Walk’s discretion.
4. Cash on Delivery
COD availability depends on the serviceability of your pin code and our internal risk checks.
Planet Walk reserves the right to disable COD for certain locations, orders, customers, high-value purchases, repeated cancellations, or repeated delivery refusals.
COD charges, if applicable, will be shown at checkout and may not be refundable unless the return is due to a wrong, damaged, defective, or missing product from our side.
5. Order Tracking
Once your order is dispatched, tracking details will be shared through SMS, WhatsApp, email, or the order tracking page.
Courier tracking updates may take 24–48 hours to reflect after dispatch.
6. Delivery Attempts
Our courier partner will usually attempt delivery as per their standard process. If the customer is unavailable, unreachable, refuses delivery, or provides an incorrect/incomplete address, the shipment may be returned to us.
In such cases:
- Re-shipping may be chargeable
- COD may be disabled for future orders
- Refund, if applicable, may be processed after deducting applicable shipping/COD charges
7. Damaged or Tampered Package
Please do not accept the package if it appears visibly damaged, opened, or tampered with.
If you receive a damaged or tampered package, contact us within 24 hours of delivery with:
- Order ID
- Photos/videos of the package
- Photos/videos of the product
- Unboxing video, if available
This helps us verify the issue with the courier partner and provide a suitable resolution.
8. Incorrect Address or Non-Serviceable Pin Code
Customers are responsible for providing complete and accurate shipping details.
Planet Walk is not responsible for delay, failed delivery, or return due to incorrect address, incomplete address, wrong phone number, unreachable customer, or non-serviceable pin code.
9. Invoice
All shipments will include or be accompanied by a tax invoice as required under applicable Indian tax laws.
10. Delay Beyond Our Control
Planet Walk will not be liable for delays caused by courier disruptions, natural disasters, strikes, lockdowns, weather conditions, incorrect addresses, customer unavailability, government restrictions, or any event beyond our reasonable control.
